Trainers' Events

Keynote Speaker

Tony Buzan has worked with: corporate entities and businesses all over the world; academics; Olympic athletes; children of all ages; governments; and high profile individuals, in teaching them how to maximise the use of their brain power. Whether he is working one-to-one or delivering a keynote speech to an audience of thousands, his ability to inspire, motivate and empower is awesome.

A prolific author, he has written more than 90 books, with sales in over 150 countries; his books have been translated into at least 33 languages. Details of most of his publications can be found at www.buzanbooks.com His latest titles are: Age-Proof Your Brain, published by Harper Thorsons in 2007; and The Buzan Study Skills Handbook, published by BBC Active also in 2007. Mind Map® techniques are now being applied to language learning. Harper Collins will be publishing The Collins Language Revolution series in March. With a choice of beginner-level French, Italian or Spanish, buyers will be presented with a pack for each language, consisting of two CDs, a book and access to an interactive website, which aims to test and reinforce the learning.

Workshop Hosts

	Beliefs and Behaviour We are all stuffed full of beliefs that underpin our behaviour as people/trainers. Many of these beliefs lurk deep inside us, beyond easy access, rarely scrutinised or challenged. In this session we’ll explore some of these beliefs and ‘hold them up to the light’. The aim is not necessarily to change them, so much as to remind ourselves that they exist and have an impact on our behaviour. It is a compare and contrast activity – with no definite rights and wrongs and a few laughs on the way. If you have trouble tolerating ambiguity, it would be best to steer well clear!
	Dr Peter Honey is a chartered psychologist and founder of Peter Honey Publications Ltd. He has worked for Ford Motor Company and British Airways and as a consultant to organisations such as the Bank of England, AstraZeneca, the Automobile Association, ICI and ICL. He is a Fellow of the RSA, the Chartered Institute of Personnel and Development, the Institute of Management Consultants and the Institute of Training and Occupational Learning. He was a founder member of the distinguished group that produced A Declaration on Learning, is a Patron of the Campaign for Learning and a Trustee of the Lifelong Learning Foundation and the Prisoners’ Education Trust. Peter Honey is a dedicated lifelong learner and has written well over 20 books, numerous articles (some of which can be found in the Reading Room) and has a regular column in Training Journal. Peter Honey is married, has four children and lives in Berkshire. In his spare time he paints watercolours, makes soups and writes songs. His first album is a CD called Songs of Life and Learning.

	Can you 'Walk The Talk'? Do you want to have more presence, authority and charisma in the key moments of business? If you want to sell more, present with confidence or simply be more persuasive this session is a must. There are key moments of business when your personal impact makes all the difference. This session is especially useful for getting better results from networking, presentations, sales & negotiations. These skills ensure you will excel when you need to. This session will deliver practical skills that include: Advanced body language skills for successful business, giving you more charisma and confidence The 6 key elements of personal presence that will give you extra authority and influence in business How to make anything you say more desirable and compelling Interactive exercises with lots of practical techniques you can use at work everyday
	Richard Newman has been working with body language since 1995, as a trainer, presenter and coach. He has since trained more than 8000 people, from 45 countries, how to get better results in presentations, sales-pitches, negotiations & interviews. He enjoyed 5 years working with the McLaren Formula 1 team, delivering around 1000 presentations & hosting client meetings with over 10,000 VIPs from global companies all over the world. His team have recently delivered this training to audiences in Paris, Rome, Madrid, Prague, Dubai, Vienna, London and Atlanta, USA. His expertise has featured in More Magazine! , HR Magazine and Forbes Magazine. He has also been featured on SKY TV and on radio in Washington DC and Dublin.

	Signs of Customer Service. In times of recession, what we communicate about our organisation, its customer service ethos and its brand become even more important than usual. Why? Because people have less money, which means they’ll be more careful about how and with whom they spend it, and your competitors have more capacity, which means more competition. If you want customers to choose to spend their money with you, you’d better make sure you’re communicating the right messages in the right way. This year, Rod is introducing a new Trainers’ Library module that encourages us to consider what organisations communicate, from a slightly unusual perspective. Be the first to participate in this new exercise, which you’ll be able to use in your own training, and which has lessons for us all.
	Rod Webb, co-founded what was to become Glasstap Limited in 2000, following a 14+ year career in banking that included operational management and training management. He spent the next three years working with organisations like Orange, the Co-operative Group and Iceland Foods specialising in developing Creative Thinking and Behaviour Based Interviewing skills. It was during this time that Rod started writing teambuilding games like Island of Opportunity and Murder at Glasstap Grange. His love of writing and design combined with a desire to travel less, led to the launch of Trainers’ Library in 2003. The first version of Trainers’ Library was launched in just 6 weeks after the idea came to him one day whilst out riding in the beautiful Pennine countryside as he pondered the success of Friends Reunited. Today, Glasstap has customers in well over 40 countries and is expanding its range of services to professional trainers. Rod is primarily responsible for the strategic development of the business and retains overall responsibility for all Trainers’ Library content.

Emotions – Friend or Foe

Aims:

To introduce the Emotional Intelligence ability model originated by Jack Mayer and Peter Salovey – the acknowledged academics who first researched and analysed Emotional Intelligence as a ’learnable’ set of skills and knowledge.
To compare and contrast this approach with some of the more popularised and personality related approaches to Emotional Intelligence.
To explore the application of these skills in the training environment.

Outline Content:

Introductions: Emotions – their importance and purpose – setting the scene.
Why are Emotional Skills considered important? – some statistics and research Emotional intelligence myths - quiz.
Background to Emotional Intelligence – a little bit of history.
The Mayer-Salovey model – a tool to take away.
Working with the model – practical example.
EI Test (MSCEIT) – how it works and what it measures.
Emotional Intelligence for trainers – how you can use it, training opportunities, links to other training that you offer.

Competition
All attendees at the conference will have the opportunity to enter a competition to win an Emotional Intelligence test package (opportunity to take the test, receive a 40-page report and a coaching session) worth around £500. Attendees at this workshop may have some advantages when answering the questions!

Margaret Burnside has a training and development career spanning over 25 years, Margaret has worked with a wide range of industries from retail to the charity sector; from logistics to engineering; from textiles to financial services and from IT to further education. This has included 6 years as Managing Director of a training/publishing company and many years as director in various businesses. She is currently one of 6 directors of the Centre for People Development who specialise in Leadership and Management training and are an approved CMI centre.

Qualifications and Memberships

Fellow of the Institute of Leadership and Management
Graduateship Award in Management (City and Guilds of London Institute)
Member of the European Mentoring and Coaching Council
Member of the Chartered Management Institute
Certificated MSCEIT user

Margaret is also a volunteer business mentor with The Prince’s Trust, supporting young people in starting, developing and growing their businesses.

	Belbin Team Roles Session Belbin reports have long been the principle method chosen by companies across the world to improve their teams’ performance and ability to communicate. Using the language of Team Roles, teams are able to identify their strengths, communicate them to others and make the most of them. Weaknesses become manageable, and conflict is greatly reduced. Most trainers have at some point been asked about Belbin testing. Experience of how to use them can be a valuable part of any trainer’s portfolio, and also give you a method of turning teams around through better use of the people and their abilities. The session is centred on using Belbin reports with teams. Using your own Team Roles as an example, you will get to see the roles in action in a team setting. Come and find out what the fuss is about and how they can work in your training.
	Gytha Lodge's first experience at Belbin was something of a revelation. Having lost her way in navigating to the office, she ended up climbing over two five-bar gates in order to arrive there on time. It was only months into her career that the team admitted she had been spotted gate-climbing, but that the event was seen as proof of her unorthodox and enterprising nature rather than as a black mark against propriety. This provided the basis for the role Gytha has ended up adopting at Belbin. Her principal areas are training and publishing and she heads up the Young Person’s version of the testing. In her training capacity, she has run sessions with groups as diverse as fifteen-year-old school refusers and high level managers of pharmaceutical firms. Outside Belbin, her alternate persona as a theatrical Writer and Director allows her room for her artistic inclinations. She repeatedly finds the Team Roles to be at the heart of managing her theatrical teams, whilst also finding her dramatic training useful when it comes to running workshops.

	Tennis Coach or Business Trainer, success takes many forms. Combining Matt’s experience in sports coaching and business, this session will challenge your thinking of how successful your business is at coaching. Coaching styles When are different styles appropriate? Do your coaches adapt their styles appropriately? Coaches and Players The importance of both. How timing and finding the right combination explodes the potential of players/people. This will be a (mildly) physical as well as a mental challenge - although you do not need to be able to play tennis to come along; nor do you need to wear your ‘Wimbledon whites’! This workshop will be indoors.
	Matt Ward became a Tennis Coach through an unconventional route. With an Economics degree, Matt enjoyed a successful career with Nestlé; which included roles in front-line Sales, Brand Marketing, Customer Marketing, Design, Innovation and New Product Development. A real passion throughout all these roles was developing people. He coached new graduate starters; led company-wide creativity and innovation training; developed and facilitated training of new processes and sales initiatives. Then came the Career change. Qualified with the Lawn Tennis Association and the Professional Tennis Registry, Matt coaches a wide range of players: From beginners to advanced, from Age 3 to 73; Groups and individuals; in Schools, major sport and leisure clubs and leagues, along with small local community clubs. Matt looks to a player’s needs and goals to find fun and progressive ways to coach them to their success. Matt and his partner are looking forward to the birth of their first child. In the meantime, whilst he still has some free time, he still plays competitively.